Terms and conditions

These terms of delivery are effective from 24.2.2021.

Online Store

The store sells products to adults, sole traders, business professionals, and companies. Product prices include VAT. We reserve the right to change prices and shipping costs.

Ordering

Products are ordered through the online store by adding them to the shopping cart and paying for the contents via an online payment service. All customer data is handled confidentially. Contact details provided at the time of ordering will not be used for anything other than delivering the order or resolving any issues unless otherwise specified. When ordering from the online store, you are expected to have read and agreed to the applicable terms of delivery.

Payment and Payment Methods

Kustom Checkout is provided by Kustom AB, Brahegatan 10, 114 37, Stockholm, Sweden, registered with the Swedish Companies Registration Office under company registration number 559463-5038. If You have any questions, please contact Us at info@kustom.co.

Kustom Checkout is an independent functionality that facilitates interactions between You, the Merchant with the Webshop where Kustom Checkout has been implemented (“Webshop”) and from which You purchase goods or services (“Merchant”), payment methods, shipping methods, and delivery options that facilitate Your shopping experience. These Terms of Use (“Terms” or “Agreement”) apply to Kustom Checkout and constitute a legally binding agreement/contract between Kustom AB (“Kustom” “We”, “Us” and “Our”) and You as a user of the Kustom Checkout (“You” and “Your”) with regard to the service described below (“Kustom Checkout”). Please read these Terms carefully before using Kustom Checkout and save a copy for Your records and future reference. Do not use Kustom Checkout if You do not want to be bound by these Terms.

Order and Payment Confirmation

Once we have received your order, we will immediately send you an order confirmation by email, which will include your order details. Always check the content of the order confirmation. If you have any questions, please contact our customer service immediately. Save the order confirmation in case you need to contact customer service. When dealing with customer service, always have your possible customer number and order number available. Always check that the contents of the package match the products listed in the order confirmation.

You can reach our customer service with the following details:
Oy Duroy Ab
tel. +358 40 777 8400
info@duroy.fi
www.duroyshop.com
VAT FI31712246

Delivery Methods and Costs
Shipping costs include postage and packaging fees. We provide an estimate of the upcoming shipping costs in the shopping cart, based on the primary available delivery method. You will see the exact delivery costs once you have selected the payment and delivery methods for your order. The available delivery methods depend on the contents and total weight of your shopping cart. At the checkout, you can choose the delivery method that best suits you, with the exact delivery cost shown.

I Don't Find My Country on the Delivery List
We also sell and deliver our products worldwide. If your country doesn't appear on the list of delivery destinations, please contact our customer service for information on delivery costs, methods, and payment.

Delivery Time
Our general delivery times vary depending on the order and the chosen delivery method. Exceptions to delivery time estimates are indicated if there are out-of-stock products in the shopping cart, and we will notify you of any delays immediately after ordering.

We are not responsible for delays caused by force majeure or indirect harm caused by delays. The online store will notify about any exceptional delivery times on its website.

Return Conditions

Right of Withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends 14 days after you receive the last shipment or, in the case of downloadable products, from the moment you receive the order.

To exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous manner (for example, by mail or email). You can also use our printable return form, but it is not mandatory.
To comply with the withdrawal deadline, it is sufficient that you send your notice of cancellation before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including the cost of delivery (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will issue the refund using the same payment method that you used for the original transaction unless you have explicitly agreed otherwise; in any case, you will not incur any fees as a result of